FAQ
Shipping
What countries do you ship to?
- We currently ship only within the United Kingdom.
How much is shipping?
- Shipping is free on all orders.
How long does delivery take?
- Estimated delivery: 5–7 business days.
- Orders are processed within 1–2 business days (Monday to Friday).
Can I track my order?
- Yes! Once your order ships, you'll receive a Shipment Confirmation Email with a tracking number. Tracking becomes active within 24–48 hours.
Can I cancel my order?
- Yes, if your order hasn’t shipped yet. Contact us at +44 7874 453957 or info@prefashion.uk within 1–2 business days.
What if my item arrived damaged?
- Inspect your item on delivery.
- Contact us immediately with a description and photos of the damage.
- We'll arrange a return, replacement, or refund at no extra cost.
What if my order is lost?
- Contact us at +44 7874 453957 or info@prefashion.uk We’ll help initiate a claim with the courier.
Returns
What is your return policy?
- You can return items within 30 days of delivery. Returned items must be in original, unused condition with packaging and tags.
Do you charge a restocking fee?
- No, we do not charge any restocking fees.
Where do I send my return?
- Address: Maasdijk 136, Aalst, Gelderland, 5308JG, Netherlands
Who pays for return shipping?
- Paid by the customer unless the item is defective or the return is due to our error.
How do I initiate a return?
- Email info@prefashion.uk with your order number.
- Our support team will send return instructions.
- Pack the item securely in its original packaging.
- Include the return form and any photos of defects, if applicable.
What if I received the wrong product?
- Let us know right away. We’ll arrange a free return and send the correct product at no cost.
What if i changed my mind?
- Terms: Return the item within 30 days of delivery in its original, unused condition, including tags and packaging.
- Process: Contact customer support at info@prefashion.uk to initiate the return.
Do you offer exchanges?
- We don’t offer direct exchanges. Instead:
- Return your item as per the return policy.
- Place a new order for the desired item.
What if i received the wrong product?
- Reporting: Contact us immediately if you receive the wrong product.
- Resolution: We will arrange the return and ship the correct product at no additional cost.
Refunds
When will I receive my refund?
- Refunds are processed within 10 business days to your original payment method.
You will receive a confirmation email once processed.
What if I haven’t received my refund yet?
- Check with your bank/payment provider.
- If there’s no record, contact us at +44 7874 453957 or info@prefashion.uk
In rare cases, we’ll investigate and issue a replacement refund if needed.
Contact
Company name: Hanovic Trading B.V.
Address: Maasdijk 136, Aalst, Gelderland, 5308JG, Netherlands
Email address: info@prefashion.uk
Phone: +44 7874 453957
Contact form: Contact
Company number: 90629736
Opening hours: Monday to Friday (09:00 - 17:00)